:root {
  --bg-body: #0f172a;
  --bg-surface: #1e293b;
  --bg-surface-hover: #26354d;
  --bg-elevated: #0b1120;
  --border-color: #334155;
  --text-primary: #f8fafc;
  --text-secondary: #94a3b8;
  --text-muted: #64748b;
  --primary: #3b82f6;
  --primary-hover: #2563eb;
  --success: #10b981;
  --success-bg: rgba(16, 185, 129, 0.14);
  --warning: #f59e0b;
  --warning-bg: rgba(245, 158, 11, 0.14);
  --danger: #ef4444;
  --danger-bg: rgba(239, 68, 68, 0.16);
  --purple: #8b5cf6;
  --purple-bg: rgba(139, 92, 246, 0.15);
  --radius: 10px;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Inter, sans-serif;
  background-color: var(--bg-body);
  color: var(--text-primary);
  line-height: 1.5;
  padding-bottom: 92px;
}

/* Top Navbar */
.topbar {
  background: rgba(15, 23, 42, 0.92);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--border-color);
  padding: 12px 24px;
  position: sticky;
  top: 0;
  z-index: 40;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-icon {
  width: 40px;
  height: 40px;
  border-radius: 10px;
  background: linear-gradient(135deg, #ef4444, #f97316);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
  font-weight: bold;
  box-shadow: 0 4px 12px rgba(239, 68, 68, 0.3);
}

.brand-title h1 {
  font-size: 17px;
  font-weight: 700;
  letter-spacing: -0.01em;
}

.brand-title p {
  font-size: 12px;
  color: var(--text-secondary);
}

.topbar-actions {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.worker-badge {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 12.5px;
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  padding: 6px 12px;
  border-radius: 999px;
  color: var(--text-secondary);
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--success);
}

.status-dot.busy {
  background: var(--warning);
  box-shadow: 0 0 8px var(--warning);
  animation: pulse 1.2s infinite;
}

@keyframes pulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.45; transform: scale(1.25); }
}

/* Buttons */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 7px 14px;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid var(--border-color);
  background: var(--bg-surface);
  color: var(--text-primary);
  transition: all 0.15s ease;
}

.btn:hover:not(:disabled) {
  background: var(--bg-surface-hover);
  border-color: #475569;
}

.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.btn-primary {
  background: var(--primary);
  border-color: var(--primary);
  color: #fff;
}

.btn-primary:hover:not(:disabled) {
  background: var(--primary-hover);
}

.btn-danger {
  background: var(--danger-bg);
  border-color: rgba(239, 68, 68, 0.45);
  color: #fca5a5;
}

.btn-danger.active,
.btn-danger:hover:not(:disabled) {
  background: var(--danger);
  border-color: var(--danger);
  color: #fff;
}

.btn-sm {
  padding: 5px 10px;
  font-size: 12px;
  border-radius: 6px;
}

/* Main Container */
.container {
  max-width: 1520px;
  margin: 0 auto;
  padding: 20px 24px;
}

/* Alert Banner for Errors */
.error-banner {
  background: var(--danger-bg);
  border: 1px solid rgba(239, 68, 68, 0.4);
  color: #fecaca;
  padding: 10px 16px;
  border-radius: var(--radius);
  margin-bottom: 16px;
  font-size: 13px;
  display: none;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

/* KPI Grid */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-bottom: 18px;
}

.kpi-card {
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  padding: 16px 18px;
  cursor: pointer;
  transition: transform 0.15s ease, border-color 0.15s ease;
  position: relative;
  overflow: hidden;
}

.kpi-card:hover {
  transform: translateY(-2px);
  border-color: var(--primary);
}

.kpi-card.red-card {
  border-color: rgba(239, 68, 68, 0.45);
  background: linear-gradient(180deg, rgba(239, 68, 68, 0.1), var(--bg-surface));
}

.kpi-card.red-card:hover {
  border-color: var(--danger);
}

.kpi-label {
  font-size: 12.5px;
  color: var(--text-secondary);
  font-weight: 500;
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.kpi-value {
  font-size: 28px;
  font-weight: 800;
  letter-spacing: -0.02em;
}

.kpi-sub {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 4px;
}

/* Overview Panels (Branches & Agents) */
.overview-row {
  display: grid;
  grid-template-columns: 1fr 1.5fr;
  gap: 14px;
  margin-bottom: 18px;
}

@media (max-width: 1024px) {
  .overview-row {
    grid-template-columns: 1fr;
  }
}

.panel {
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  padding: 14px 18px;
}

.panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.panel-title {
  font-size: 13.5px;
  font-weight: 700;
  color: var(--text-primary);
}

.branch-list {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 10px;
}

.branch-item {
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 10px 12px;
  cursor: pointer;
  transition: border-color 0.15s;
}

.branch-item:hover,
.branch-item.active {
  border-color: var(--primary);
}

.branch-name {
  font-weight: 700;
  font-size: 13.5px;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.branch-stats {
  font-size: 12px;
  color: var(--text-secondary);
  margin-top: 4px;
  display: flex;
  justify-content: space-between;
}

.agent-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.agent-chip {
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 6px 11px;
  font-size: 12px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  transition: all 0.15s;
}

.agent-chip:hover,
.agent-chip.active {
  border-color: var(--primary);
  background: rgba(59, 130, 246, 0.12);
}

/* Filter Bar */
.filter-bar {
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  padding: 14px 16px;
  margin-bottom: 16px;
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}

.filter-input,
.filter-select {
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  color: var(--text-primary);
  padding: 7px 11px;
  border-radius: 7px;
  font-size: 13px;
  outline: none;
}

.filter-input:focus,
.filter-select:focus {
  border-color: var(--primary);
}

.filter-search {
  flex: 1;
  min-width: 220px;
}

/* Table */
.table-card {
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: var(--radius);
  overflow: hidden;
}

.table-responsive {
  width: 100%;
  overflow-x: auto;
}

table.calls-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

table.calls-table th {
  background: var(--bg-elevated);
  color: var(--text-secondary);
  font-weight: 600;
  text-align: left;
  padding: 11px 14px;
  border-bottom: 1px solid var(--border-color);
  white-space: nowrap;
}

table.calls-table td {
  padding: 11px 14px;
  border-bottom: 1px solid rgba(51, 65, 85, 0.6);
  vertical-align: middle;
}

table.calls-table tr.call-row {
  transition: background 0.12s;
  cursor: pointer;
}

table.calls-table tr.call-row:hover {
  background: var(--bg-surface-hover);
}

table.calls-table tr.call-row.red-flag-row {
  background: rgba(239, 68, 68, 0.07);
}

table.calls-table tr.call-row.red-flag-row:hover {
  background: rgba(239, 68, 68, 0.13);
}

table.calls-table tr.call-row.playing-row {
  background: rgba(59, 130, 246, 0.14);
}

/* Badges */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  border-radius: 6px;
  font-size: 11.5px;
  font-weight: 600;
  white-space: nowrap;
}

.badge-success { background: var(--success-bg); color: #34d399; }
.badge-warning { background: var(--warning-bg); color: #fbbf24; }
.badge-danger  { background: var(--danger-bg); color: #f87171; }
.badge-purple  { background: var(--purple-bg); color: #c4b5fd; }
.badge-neutral { background: rgba(148, 163, 184, 0.15); color: #cbd5e1; }

.score-pill {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 44px;
  padding: 3px 8px;
  border-radius: 6px;
  font-weight: 700;
  font-size: 12.5px;
}

.score-high { background: var(--success-bg); color: #34d399; border: 1px solid rgba(16, 185, 129, 0.3); }
.score-mid  { background: var(--warning-bg); color: #fbbf24; border: 1px solid rgba(245, 158, 11, 0.3); }
.score-low  { background: var(--danger-bg); color: #f87171; border: 1px solid rgba(239, 68, 68, 0.4); }

/* Pagination */
.table-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  background: var(--bg-elevated);
}

/* Sticky Bottom Audio Player Bar */
.player-bar {
  position: fixed;
  bottom: 0;
  left: 0;
  right: 0;
  background: rgba(11, 17, 32, 0.96);
  backdrop-filter: blur(14px);
  border-top: 1px solid var(--border-color);
  padding: 10px 24px;
  z-index: 50;
  display: none;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  box-shadow: 0 -8px 25px rgba(0, 0, 0, 0.45);
}

.player-bar.visible {
  display: flex;
}

.player-info {
  min-width: 240px;
  max-width: 340px;
}

.player-info-title {
  font-size: 13px;
  font-weight: 700;
  color: var(--text-primary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.player-info-sub {
  font-size: 11.5px;
  color: var(--text-secondary);
}

.player-controls {
  flex: 1;
  display: flex;
  align-items: center;
  gap: 12px;
  max-width: 720px;
}

.player-controls audio {
  width: 100%;
  height: 36px;
}

/* Slide-over Drawer */
.drawer-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.6);
  z-index: 60;
  display: none;
}

.drawer-backdrop.open {
  display: block;
}

.drawer {
  position: fixed;
  top: 0;
  right: 0;
  bottom: 0;
  width: min(680px, 95vw);
  background: var(--bg-surface);
  border-left: 1px solid var(--border-color);
  z-index: 70;
  transform: translateX(100%);
  transition: transform 0.22s ease;
  display: flex;
  flex-direction: column;
}

.drawer.open {
  transform: translateX(0);
}

.drawer-header {
  padding: 16px 20px;
  background: var(--bg-elevated);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.drawer-body {
  padding: 20px;
  overflow-y: auto;
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.detail-box {
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 14px;
}

.detail-box h4 {
  font-size: 12.5px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-secondary);
  margin-bottom: 10px;
}

.criteria-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 8px;
  margin-top: 10px;
}

.criteria-item {
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: 6px;
  padding: 8px 10px;
  font-size: 12px;
  display: flex;
  align-items: center;
  gap: 6px;
}

/* Transcript Chat */
.transcript-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.chat-bubble {
  max-width: 85%;
  padding: 9px 13px;
  border-radius: 10px;
  font-size: 13.5px;
}

.chat-agent {
  align-self: flex-start;
  background: rgba(59, 130, 246, 0.15);
  border: 1px solid rgba(59, 130, 246, 0.35);
}

.chat-customer {
  align-self: flex-end;
  background: rgba(16, 185, 129, 0.14);
  border: 1px solid rgba(16, 185, 129, 0.35);
}

.chat-speaker {
  font-size: 11px;
  font-weight: 700;
  color: var(--text-secondary);
  margin-bottom: 2px;
}

/* Modal for Settings */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.65);
  z-index: 80;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 16px;
}

.modal-backdrop.open {
  display: flex;
}

.modal {
  background: var(--bg-surface);
  border: 1px solid var(--border-color);
  border-radius: 12px;
  width: min(760px, 100%);
  max-height: 90vh;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}

.modal-header {
  padding: 16px 20px;
  background: var(--bg-elevated);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.modal-body {
  padding: 20px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.modal-footer {
  padding: 14px 20px;
  background: var(--bg-elevated);
  border-top: 1px solid var(--border-color);
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.form-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.form-group.full {
  grid-column: 1 / -1;
}

.form-group label {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text-secondary);
}

.form-group input,
.form-group select,
.form-group textarea {
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  color: var(--text-primary);
  padding: 8px 11px;
  border-radius: 7px;
  font-size: 13px;
  font-family: inherit;
}

.form-group textarea {
  resize: vertical;
  min-height: 130px;
}

/* Peak Traffic & Continuous Call Streak Section */
.peak-section {
  margin-bottom: 18px;
}

.peak-cards-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(290px, 1fr));
  gap: 14px;
  margin-bottom: 14px;
}

.peak-card {
  background: linear-gradient(180deg, rgba(251, 146, 60, 0.07), var(--bg-surface));
  border-color: rgba(251, 146, 60, 0.35);
}

.peak-card.active {
  border-color: #f97316;
  box-shadow: 0 0 0 2px rgba(249, 115, 22, 0.35);
}

.peak-top-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.peak-chip {
  font-size: 11.5px;
  padding: 2px 8px;
  border-radius: 6px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  cursor: pointer;
  transition: all 0.15s ease;
}

.peak-chip:hover,
.peak-chip.active {
  border-color: #fb923c;
  color: #fdba74;
  background: rgba(251, 146, 60, 0.15);
}

/* 24-Hour Interactive Bar Chart */
.hourly-chart {
  display: grid;
  grid-template-columns: repeat(24, 1fr);
  gap: 4px;
  align-items: end;
  height: 155px;
  padding: 18px 4px 4px 4px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  border-radius: 8px;
}

.hour-col {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: flex-end;
  height: 100%;
  cursor: pointer;
  padding: 2px 1px;
  border-radius: 5px;
  transition: background 0.15s ease;
}

.hour-col:hover,
.hour-col.active {
  background: rgba(59, 130, 246, 0.18);
}

.hour-count {
  font-size: 10px;
  color: var(--text-secondary);
  margin-bottom: 3px;
  font-weight: 600;
}

.hour-bar-wrap {
  width: 100%;
  max-width: 18px;
  height: 96px;
  display: flex;
  align-items: flex-end;
  justify-content: center;
  background: rgba(51, 65, 85, 0.35);
  border-radius: 4px;
  overflow: hidden;
}

.hour-bar {
  width: 100%;
  background: linear-gradient(180deg, #60a5fa, #2563eb);
  border-radius: 4px 4px 0 0;
  transition: height 0.25s ease;
  min-height: 2px;
}

.hour-bar.is-peak {
  background: linear-gradient(180deg, #fb923c, #ea580c);
}

.hour-bar.is-top1 {
  background: linear-gradient(180deg, #f43f5e, #e11d48);
}

.hour-label {
  font-size: 10px;
  color: var(--text-muted);
  margin-top: 4px;
  font-weight: 600;
}

.hour-col.active .hour-label,
.hour-col.active .hour-count {
  color: #fb923c;
  font-weight: 800;
}

/* Continuous Streaks List */
.streak-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.streak-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  padding: 9px 12px;
  border-radius: 8px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-color);
  cursor: pointer;
  transition: all 0.15s ease;
  font-size: 12.5px;
}

.streak-item:hover,
.streak-item.active {
  border-color: #f43f5e;
  background: rgba(244, 63, 94, 0.12);
}

.streak-left {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.streak-title {
  font-weight: 700;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 6px;
}

.streak-meta {
  font-size: 11.5px;
  color: var(--text-secondary);
}